JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

BFX Service Request

BFX Furniture manufactures and delivers multiple orders for our customers across Australia every day. We apply strict quality control measures to ensure each piece of furniture meets quality assurance requirements but, on occasion, issues outside our control can arise.

When that happens, BFX customers have the benefit of our comprehensive warranty, the terms of which you can review here:

BFX Warranty Information

If you have received BFX product that has been damaged in transit or has developed a fault you think is covered by our warranty, please complete the Service Request Form detailing the issue. This will create a ticket with our Customer Service department who will contact you within two business days.

If you have further questions regarding your Service Request, please contact BFX Customer Service on 1300 866 522

Your Information

Or your purchase order number if known

Supporting Evidence

Photos will assist BFX to provide a quick and accurate solution for your service request. Feel free to send us links to dropbox/drive/google photos.

Photo guidelines:
1 x photo of complete furniture item
1 x photo of fault or damage
1 x photo of BFX Label if available

Click or drag files to this area to upload. You can upload up to 5 files.
Maximum file size = 2mb. JPG or PNG only.
Scroll to Top